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我们是谁
We are Miscota. We have 25 years of experience and specialisation in the pet sector. We want to be one more of your home and we want you to count on us as if we were part of it. We want to be... "One more of your family".
Our identity
We are committed to innovation in all our processes, the selection of exclusive and quality products, and 100% personalised advice through an extensive omnichannel network. Our priority is to give every visitor, regardless of their species, a unique experience.
Our services
Nothing would be possible without a specialized, multidisciplinary, and constantly evolving team that makes us a reference in the areas of customer experience, expert advice, veterinary medicine, dog and cat shearing and grooming, and canine education.
Our project
We want to be the pet shop of choice and bring Miscota to every corner of the map. Currently, our expansion plan is still in progress, and we have an increasing number of shops, a leading ecommerce in the sector and an ambitious franchisee proposal for new entrepreneurs and owners.
Our commitment
Guaranteeing the quality of life of animals at all stages is our raison d'être. In addition to the best products and an advisory service oriented to the welfare of the pet as a priority, we permanently develop a solidarity program of social collaboration where we lend a helping hand to disadvantaged animals.
Our code of ethics and conduct
At Miscota, we take on responsibilities that go beyond that.
We publicly and voluntarily detail the ethical principles and standards of conduct with which we pledge to comply. We are committed to respecting human rights, labour rights and civil liberties and reaffirm our commitment to the societies in which we operate and to protecting the environment.
For any queries regarding the Code of Ethics or to report possible breaches, anyone can contact the Miscota Group's Ethics Channel via this link or by post at: Avenida de la Generalitat Valenciana, 18, 46470 Massanassa, Valencia, Spain.